Articles

The ABC's of Customer Service

Customer service is an everyday experience. We rate service with words like: Excellent, Good, Fair, and Poor. And there are three kinds of people who take these ratings seriously: the business owner (because ... Continue Reading »

Keeping Your Head On Straight

Let's face it. It's easy to get angry, cynical, guarded, and stingy in a crooked world. If you don't believe in evil, you can stop reading right now. But if you like to think in a positive, grateful, and proactive way, y ... Continue Reading »

The Key to Your Business Success

Proverbs 28:5 says, "Evil men do not understand justice, but those who seek the Lord understand everything." The "Key" seems clear. Seek the Lord... but does this apply to business? ... Continue Reading »

Leadership is Learned

John Wooden, the UCLA basketball coach who became an icon of American sports while guiding the Bruins to an unprecedented 10 national championships in the 1960s and ’70s and remained in the spotlight during reti ... Continue Reading »

The #1 Mistake Most of Us Make!

Combining one of the following words: Haste, Swift, Impulse, Rash, Quick...with the word "Decision" often leads to disaster. ... Continue Reading »

People & Profit

Profit is as natural as fruit on the tree. If you plant a fruit bearing tree, water it, and do the maintenance, you will see a profit. ... Continue Reading »

Seeing Reality

No one likes to focus on the negative aspects of their life. Most effective leaders are able to see what could be, rather than simply what is. In spite of this tendency, effective leadership requires being able to see ... Continue Reading »

Leadership Mistakes to Avoid

I just finished reading a well-written article about how mighty organizations fall. It surprised me how organizational failures parallel our personal lives. It got me thinking and it inspired me to reflect upon the lea ... Continue Reading »

3 Responsibilities of A Leader

Let’s face it. Some of us are sick of hearing about the “L” word. But when we stop long enough to ponder it, we all know how important leadership is in our homes, our workplaces, and our communities. ... Continue Reading »

The Secret to Continued Success

As a teenager, I enjoyed shifting gears in my 1965 Mustang. I can still feel the thrill of the engine roaring and the speedometer increasing as I shifted from one gear to the next! It gave me a bit of a rush. But in or ... Continue Reading »